Keeping teams motivated, engaged, and connected while remote has been a challenge for businesses across the country. Company surveys show that many of their best employees feel isolated or lonely, their accomplishments go unrecognized, and their trust in their colleagues has diminished during the pandemic. Formerly brick and mortar offices around the country have made great strides in creating a robust work-from-home environment for their teams, but there remains a long way to go. The next step to a more connected, synchronized and high-performing team is Unified Communications as a Service (UCaaS).
What is UCaaS? The “as a service” model addition to unified service lets your business stack your current technology and your integrated communications (like messaging, chat, video messaging, data sharing, and email) are hosted by a provider. Companies like Zoom and RingCentral have become household names, allowing connectivity through their platforms for families separated during the holidays, colleagues collaborating on projects, and teams who used to sit together to continue to brainstorm together every day. As software like Zoom and RingCentral become increasingly essential, streamlining remote company communication becomes equally important.
How can UCaaS save money for our business? With no infrastructure to own or maintain, significant cost savings can be made in budget line reductions and eliminations. An increase in productivity can also drastically enhance revenue as your business gains fully accessible and integrated communications for the entire team. The ability to send a message on one medium and receive it on another mobilizes employees and makes productivity possible anywhere. Receiving a voicemail message as an email or seeing that a colleague is online and being able to chat means fast responses and creates integrated thinking and cohesive work.
Can UCaaS keep teams connected and happy while they’re remote? Seamless connectivity is more important than ever before. Recreating the comradery of the water cooler and the group-think from the conference room is possible with UCaaS options like RingCentral and Zoom, bridging the personal connections from in-person offices to remote work. From Zoom happy hours to RingCentral “coffee breaks”, video conferencing and seamless technology integration can recreate the missing interactions to keep employees connected, make meetings personal, and inspire creative thinking.
With teams spread out across the country, UCaaS offers the connectivity of in-person interactions virtually and strengthens business efficiency and employee satisfaction. It also makes business continuity possible in worst-case scenarios, from floods and fires to tornados and power outages. A cloud-based and unified communications approach to your business makes your company stronger when disaster strikes, and happier during standard business operations by merging personal connections with remote flexibility.