Managed IT Services
CloudFast, leverages the latest remote management, monitoring and support software to assure that your IT Systems and Services run reliably and without interruption. Most support issues can be resolved remotely, same day, without the costly expenses associated with dispatching support technicians to your site. In many instances, our systems Users can simply click on the support icon on their desktop and request support. Of course, email and phone are also perfectly acceptable ways to request support. Unlike some other MSP’s, we won’t hesitate to send out an experienced and highly skilled technician if we can’t get your issue resolved remotely. We also assign each customer a primary support technician. We find this greatly improves our relationships and institutional knowledge with each client. This translates into greater efficiency for us and for you. No more random unskilled techs who don’t know you and your business.
- Documentation
- Guarantees
- What do we cover and not?
- Talk about the user experience, how do they get help?
- Remote and onsite
- A primary point of contact